“企业资源计划”系统在中国实施的跨文化解读

论文摘要

“企业资源计划”(ERP)是先进的集成管理信息系统,有利于企业改造业务流程,优化物流、资金流及信息流的配置,实现企业最大投资回报。然而,ERP软件在中国等亚洲国家的应用情况并不尽如人意。这在一定程度上是由于ERP系统的管理理念产生、发展于市场经济成熟的美、德等发达国家,内含着欧美国家的文化价值观念及组织管理理念,因此在向文化差异较大的国家进行技术转移过程中,其应用必然要经历一个跨国别文化与跨组织文化的双重文化交流过程。本文从技术应用的软视角出发,结合荷兰学者Hofstede的经典文化维度及ERP系统自身的特点,从组织结构,信息流通模式,及业务运作惯例三方面系统地比较了ERP内含理念与中国组织文化的差异,并通过一手及二手的深度案例分析举证中国组织文化对ERP系统实施在以上三方面的影响,揭示了所谓“标准化”管理软件的困境,强调文化因素在技术转移应用中的重要性。论文尝试将跨文化交际学知识应用于商业管理软件实施的研究领域,一定程度上体现了跨文化交际学的学科渗透力与价值,其文化视角对开放经济背景下的技术引进与应用研究有较普遍的借鉴意义,研究成果对ERP在中国的顺利实施也将有一定的参考意义。

论文目录

• Acknowledgements
• Abstract
• 摘要
• 1. Introduction
• 1.1 Research Background
• 1.2 Research Objectives
• 1.3 Research Methodology
• 1.4 Thesis Structure
• 2. Literature Review
• 2.1 ERP, the Integrated Management Software Package
• 2.1.1 The Development of the Concept
• 2.1.2 The Definition of Enterprise Resource Planning System
• 2.1.3 Specific Potential Benefits of ERP Implementation and Market Trends
• 2.2 Universal Challenges of ERP Implementation
• 2.3 Contextualized Difficulties of ERP Implementation
• 2.4 Previous ERP Implementation-Related Studies
• 3. A Cultural Perspective of Organizational Information Systems
• 3.1 Dialectics of Culture and Technology
• 3.2 Organizational Culture & Information System
• 3.2.1 Organizational Culture
• 3.2.2 The Development and Impact of Information Technology
• 3.2.3 A Soft-perspective of Information System
• 4. ERP Implementation in China as a Dual Acculturation
• 4.1 Hofstede’s Culture Dimensions as the Comparison Framework
• 4.1.1 Hofstede’s Culture Dimensions
• 4.1.2 Comparison of Hofstede’s Cultural Dimension Features of Germany,U.S. and Confucian Asia
• 4.2 ERP System Culture vs. Chinese Host Culture
• 4.2.1 Organizational Structure Comparison
• 4.2.1.1 ERP System Embedded Structure
• 4.2.1.2 Typical Chinese Organizational Structure
• 4.2.2 Communication Culture Comparison
• 4.2.2.1 ERP System Rationale for Information Management
• 4.2.2.2 Chinese Organizational Communication Culture
• 4.2.3 Operational Norm Comparison
• 4.2.3.1 ERP System Requirements for Business Operations
• 4.2.3.2 General Operational Norms in Traditional Chinese Organizations
• 5. Research and Analysis
• 5.1 Research Methodology
• 5.2 Case Studies
• 5.2.1 Case Background Information
• 5.2.2 Case Analysis
• 5.2.2.1 Organizational Structure Related Misfits
• 5.2.2.2 Communication Culture Related Misfits
• 5.2.2.3 Operational Norms Related Misfits
• 6. Conclusion
• Appendix
• References