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聆听者

Manypeopleneglectthismostimportantcommunicationskill.

Doyouknowthatwespendanaverageofourwakingdaycommunicating?

Ofthiscommunicationtime,9%isspentwriting,16%reading,30%talkingand45%listening.

Immediatelyafterhearingsomething,mostofuscanrecallonly50%ofwhatwehear.Withintwotoeightweeks,wecanrecallonly25%orlessoftheoriginalmessage.Ourmentalattitudesreduceourabilitytoretainwhatwehear.

Somesuggestionstobeingagoodlistenerarementionedbelow.

Firstofall,stoptalking—youcan?tlistenwhileyouaretalking.

Askquestions—whenyoudon?tunderstand,whenyouneedfurtherclarification,whenyouwantthemtolikeyouandwhenyouwanttoshowthatyouarelistening.

Don?tinterrupt—givethemtimetosaywhattheyhavetosay.

Concentrateonwhattheyaresaying—activelyfocusyourattentionontheirwords,theirideasandtheirfeelingsastheyrelatetothesubject.

Lookattheprospect—bylooking,itgivesthemconfidencethatyouare,infact,listening.Ithelpsyoutoconcentratetoo.

Leaveyouremotionsbehind—trytoforgetyourownworriesandproblems.Leavethemoutsideofthemeetingroom.Theywillpreventyoufromlisteningwell.

Understandthemainpoints—concentrateonthemainideasandnottheillustrativematerial.

Don?targuementally—whenyouaretryingtounderstandotherpeople,itisahandicaptoarguewiththemmentallyastheyarespeaking.Thisonlysetsupabarrierbetweenyourselfandthespeaker.

Usethedifferenceinrate—youcanlistenfasterthanyoucantalk.Sousethisratedifferencetoyouradvantagebystayingontherighttrack,anticipatingwhattheyaregoingtosay,thinkingbackoverwhattheyhavejustsaidandevaluatingthedevelopmentoftheirargument.Youspeakatabout100to150wordsperminute,butyouthinkat250to500.

Learntolistenandyouwillachieveagreatsuccessinyourlife.

宁夏仲莱供稿

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